Shipping Policy

1. Production time

Production starts once your payment has been confirmed, not when the order is placed.

• How long production takes depends on the product, not on the delivery method you choose
• Most printed items are ready in 2 to 5 business days; boxed collectibles take up to 14
• All-over printed garments, personalized pieces, resin models, boxed games and advent calendars take longer
• The figure for the item you are looking at is listed on its own product page, under Product Details

Production runs Monday through Friday. An order placed after 5:00 PM US Central Time, or on a weekend or a public holiday, starts production the next business day. If you are ordering from another time zone, that is the clock that counts.

In some cases production runs to 7 business days — usually when a component is waiting on stock, when the item is personalized, or during a seasonal rush.

We do not produce orders on these days:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

2. Shipping options, cost and estimated delivery

The times below are transit only — the wait once your order leaves us. Add the production time shown on the product page to get the full wait. Shipping is charged per item rather than per order, so the exact figure appears at checkout once your cart is complete.

Depending on where the order is going and which method you pick, delivery may be handled by USPS, DHL, EMS or a regional carrier.

During holidays and peak seasons, add up to 7 business days to the estimates above. Delays can also come from severe weather, customs inspections, transport disruption and other events outside our control.

3. Orders that ship in several parcels

Items in one order may be made at different facilities, because a printed hoodie, a metal coin and a boxed game are produced by different equipment.

When that happens your order arrives in more than one package, each with its own tracking number and its own delivery date. You are not charged extra for this.

4. Tracking

A tracking link is emailed to you when your order ships. Tracking can take 3 to 7 business days to start updating, and quiet periods during transit are normal.

Contact us if a Standard Delivery order has had no tracking update for more than 10 business days, or a Fast Delivery order for more than 6 business days.

5. Where we ship

Doesignus ships internationally. How long delivery takes depends mostly on how far the parcel has to travel and how quickly it clears customs in the destination country.

Within the United States we deliver everywhere, including Alaska and Hawaii, plus Puerto Rico, Guam and the U.S. Virgin Islands. Outside the United States we deliver to most countries served by our carrier partners. A small number of destinations cannot be served at all, and checkout will tell you if yours is one of them.

Deliveries outside the U.S. mainland — including Alaska, Hawaii, U.S. territories, military addresses and all international destinations — usually sit at the longer end of the estimates above. Supported destinations may change as carrier services change, and the checkout page is always the authority on whether we can reach a particular address.

6. Changing or cancelling an order

You can cancel within 24 hours of ordering for a full refund, as long as production has not started.

After that window the order may already be in production. Cancellation may no longer be possible, and where we can still cancel it, a fee of up to 10% of the order value may apply to cover work already done and materials already used.

Before production begins we can usually change:

• Size or color
• Quantity
• Personalization details
• The shipping address

Once production has started, no change is guaranteed. To ask for either, email [email protected] with your order number and exactly what needs to change, as early as you can.

7. Addresses and delivery problems

Please check your shipping address carefully at checkout. It is the single most common cause of a lost order, and we can only ship to what you enter.

Doesignus is not responsible for delivery problems caused by:

• An incorrect or incomplete address
• A missing apartment, suite or unit number
• An address change requested after the order shipped
• A package refused, or not collected from a pickup point
• Delivery instructions you arranged directly with the carrier

If a parcel comes back to us because of an address error, we will need the corrected address and an additional shipping fee before sending it again. For some made-to-order items a replacement order may be needed instead.

We also cannot take responsibility for parcels lost, stolen or damaged after you ask a carrier to forward the shipment, change the delivery location, or leave it unattended.

8. Questions about a shipment

Email [email protected] with your order number. Support hours are Monday through Saturday, US Central Time. Including the order number in your first message is the quickest way to get a real answer instead of a request for more information.