Frequently Asked Questions

How do I find a specific product?

Use the search bar at the top of any page to search by product name, theme or keyword. You can also browse by occasion from the footer, or by category from the Shop menu.

Do I need an account to order?

No. Guest checkout works fine and is the fastest way through.

An account is useful if you order more than once — it stores your addresses, keeps your order history in one place, and lets you track current orders without hunting for an email.

How do I know something is available?

Availability shows on each product page. If an item or an option cannot be made right now, the Add to Cart button is disabled or a notice appears in its place.

Availability can change without warning, because some items depend on blank stock, on a specific production facility, or on a seasonal window that has closed.

Is everything made to order?

Almost everything, yes. Apparel, drinkware, coins, models, games and calendars are produced after you order. It is why we can offer a wide range of designs and sizes without holding stock, and why production time appears in every delivery estimate.

Can I personalize an item?

Some products take a name, number, date, message or photograph. Where that is possible, the options appear on the product page itself.

Check every character before you order. Personalization is locked in when production begins, and personalized items cannot be returned for a change of mind.

Will it look exactly like the photo?

Very close, but not pixel-identical. Screens vary, fabric takes ink differently than a mockup suggests, and hand-finished collectibles differ slightly from one another.

If the difference is a genuine fault — wrong design, wrong size, cracked print, damage — that is not variation and we will replace or refund it.

What payment methods do you accept?

PayPal, and credit or debit cards. The exact options appear at checkout and can vary by country.

How long until my order arrives?

Standard Delivery takes around 12 to 15 days and costs about $5.99 per item. Express Delivery takes around 6 to 12 days at about $12.98 per item. Both figures are transit time only; production happens first and depends on what you ordered — 2 to 5 business days for printed apparel and mugs, up to 14 for boxed collectibles. The exact shipping total is shown at checkout.

Those ranges cover orders going to the United States. Orders travelling further usually land at the longer end, and customs processing in the destination country can add time on top that no carrier is able to predict.

Add up to 7 business days during holidays and peak seasons.

Can I change or cancel my order?

Within 24 hours of ordering, usually yes, with a full refund, as long as production has not started.

After that the item may already be in production. Cancellation is no longer guaranteed, and where it is still possible a fee of up to 10% of the order value may apply.

Why did my order arrive in two boxes?

Different product types are made at different facilities. A printed hoodie and a boxed board game do not come off the same line, so they ship separately with separate tracking. There is no extra charge, and the rest of your order is still on its way.

What is your return window?

Thirty days from delivery, for items that are unused and in their original condition and packaging. Email us before sending anything back so we can approve it and give you the correct address.

Can I return a personalized item?

Not for a change of mind — a coin with someone else’s name on it cannot be resold to anyone.

But if it arrives damaged, faulty, or different from what you confirmed, we replace or refund it like anything else.

My order is late. What now?

Check the tracking link first. Gaps of several days between scans are normal and usually mean the parcel is between carriers.

Get in touch if a Standard order has had no update for over 10 business days, or a Fast order for over 6. Include your order number and we will open a trace.

How should I wash printed apparel?

Inside out, cold water, gentle cycle. Tumble dry low or hang to dry. Do not iron directly onto the print and skip bleach and fabric softener. Done that way the print will outlast the garment.

Are printed mugs dishwasher safe?

They are, but handwashing keeps the color sharp for far longer. Dishwasher detergent is abrasive and fades sublimated print over time. Never microwave a mug with any metallic finish.

How do I keep a coin or model looking right?

Handle metal by the edges — skin oils mark a finish. Keep both out of direct sunlight, since resin and pigment fade. Dust with a soft dry cloth and avoid any chemical cleaner.