Doesignus Privacy Policy | Data, Cookies & Rights

1. What we collect

Information you give us:

Name, email address, phone number, billing and shipping addresses
Order details, including personalization content you supply
Account details, if you create an account
Messages you send our support team
Your email address, if you subscribe to our list

Information collected automatically:

IP address, browser and device type, operating system
Pages viewed, referring site, and time spent
Cookies and similar technologies

2. Why we use it

To produce, package and deliver your order
To send order confirmations, shipping notices and support replies
To process payments and prevent fraud
To handle returns, refunds and replacements
To improve the site and understand which designs people look for
To send marketing email, where you have asked for it
To meet our legal, tax and accounting obligations

3. Who we share it with

We do not sell your personal information. We share it only with parties who need it to deliver what you ordered:

Production partners, who receive the details needed to make your item
Shipping carriers, who receive your name and delivery address
Payment processors, who handle the transaction
Email and analytics providers, who operate on our instructions
Authorities, where the law requires it

If our business is ever sold or merged, customer information may transfer as part of it. We would tell you before that happened.

4. Cookies

Cookies keep your cart contents between pages, keep you signed in, remember your preferences, and let us measure how the site is used.

Your browser can block or delete cookies. Blocking them entirely will break the cart and checkout, because those genuinely need cookies to work.

5. How long we keep it

Order records are kept as long as tax and accounting law requires, which in the United States is generally seven years. Account information is kept until you ask us to delete the account. Marketing subscriptions are kept until you unsubscribe.

6. Your rights

Depending on where you live, you may have the right to:

Ask for a copy of the personal information we hold about you
Have inaccurate information corrected
Ask us to delete your information, where no legal duty requires us to keep it
Opt out of marketing at any time
Object to or restrict certain processing

To exercise any of these, email [email protected] from the address on your order. We respond within 30 days. We will never charge you or treat you differently for exercising a privacy right.

7. Security

The site runs over encrypted connections and access to customer information inside Doesignus is limited to people who need it for their work. No system is perfectly secure, and we will not claim otherwise — but if a breach ever affected your information, we would notify you as required by law.

8. Children

This site is not aimed at children under 13 and we do not knowingly collect their information. If you believe a child has given us personal information, email us and we will delete it.

9. Contact

Privacy questions and requests go to [email protected].

You can also write to us at 7889 Harmony Dr, Sweet Home, TX 77987, United States. This is our mailing address, not a returns address — please read the Returns & Refunds Policy and get approval before sending anything back.